These Terms & Conditions (“Terms”) set out the basis on which you may place orders for flowers and related products (“Products”) from Flowers Bexley, via our online flower delivery service. By placing an order with us, you agree to be bound by these Terms. Please read them carefully before placing an order. These Terms apply to all customers based in Bexley and the surrounding areas who use our e-commerce services.
Flowers Bexley, also referred to as "we", "us", or "our", is the online retail supplier of flowers and related products to customers in Bexley and nearby locations.
Customer, referred to as "you" or "your", means the person who places an order through our website.
Products refer to any flowers, bouquets, arrangements, or related goods offered by Flowers Bexley.
Our flower delivery service is available across Bexley and its surrounding areas. We endeavour to maintain an up-to-date delivery area, but orders placed outside our service region may be cancelled and refunded. These Terms are valid for all orders made through our e-commerce platform by residents or businesses within our delivery region.
3.1 Product Selection: Browse our website and select from a range of available floral products suitable for delivery in Bexley.
3.2 Order Confirmation: To place an order, add the desired products to your cart and proceed to checkout. The order is confirmed only upon receipt of payment and the issue of an order confirmation by us.
3.3 Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order, for example, due to unavailability of certain flowers, or if we suspect fraudulent activity.
Product images shown on our website are for illustrative purposes only. Whilst we strive for accuracy, actual products delivered may vary due to seasonal or supplier availability. We reserve the right to substitute designs, flowers, or packaging of comparable style and value if necessary. Notice will be given where possible regarding significant substitutions that affect the overall look of your order.
5.1 Pricing: All prices listed are in GBP and include VAT, unless otherwise stated. Delivery charges are displayed separately at checkout and may vary depending on delivery location within Bexley and its surrounding locations.
5.2 Payment Methods: We accept payment via all major credit and debit cards, and other forms of electronic payment as indicated on the website.
5.3 Payment Security: Payments are processed securely using a trusted payment gateway. We do not store your card details on our own systems.
5.4 Payment Completion: Your order will only be processed once full payment has been received. If payment fails or is declined, your order will not be fulfilled.
6.1 Delivery Areas: We deliver flowers throughout Bexley and neighbouring areas as listed on our website. Please ensure your delivery location falls within our service boundaries.
6.2 Delivery Dates: We will make every effort to deliver your flowers on the requested date. However, delivery times are not guaranteed and may be affected by factors beyond our control (e.g., traffic, weather conditions).
6.3 Incorrect Information: You are responsible for providing accurate delivery details. We are not liable for failed delivery arising from incorrect or incomplete address information.
6.4 Recipient Not Available: If no one is available to receive the flowers, we may leave them with a neighbour, in a safe place, or follow other delivery instructions if provided. Alternatively, we may attempt to redeliver. Further deliveries may incur an additional fee.
7.1 Amending Orders: If you need to make changes to your order (such as delivery address, message, or product selection), please contact us as soon as possible after order placement. Amendments may be possible if the order has not yet been prepared or dispatched.
7.2 Cancelling Orders: Orders for perishable goods such as flowers must be cancelled at least 24 hours prior to the requested delivery date for a refund to be considered. To request a cancellation, please notify us promptly. Once flowers have been fulfilled or are out for delivery, cancellations may not be accepted.
7.3 Non-Perishable Items: For non-perishable items, you have the right to cancel within 14 days of receipt. Returned goods must be unused and in original packaging.
7.4 Refunds: Refunds for valid cancellations will be processed within 7-10 business days via the original payment method. Some bank processing times may vary.
8.1 Quality Concerns: If you are not satisfied with the quality or condition of the flowers delivered, please contact us within 24 hours of receipt with photographic evidence, if possible. We may offer a replacement or refund depending on the issue.
8.2 Non-Returnable Items: Please note that perishable items such as fresh flowers are non-returnable.
8.3 Return of Non-Perishables: If you wish to return non-perishable goods, contact us within 14 days of delivery. Returned items must be in resalable condition.
8.4 Process: To initiate a return or refund, you must provide your order number and photographs if applicable. Returns for reasons other than defect or error may not qualify for free return postage.
9.1 Limitation of Liability: To the full extent permitted by law, Flowers Bexley shall not be liable for any indirect, incidental, or consequential damages arising from your use of our flower delivery service or non-availability of particular flowers.
9.2 Maximum Liability: Our maximum liability to you in connection with any order will be limited to the total price paid for that order.
9.3 Exclusions: We do not exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability where exclusion is not permitted by law.
9.4 Force Majeure: We are not responsible for delays or failures in performance resulting from events outside our reasonable control, such as natural disasters, traffic disruptions, strikes, or pandemics.
Flowers Bexley takes your privacy seriously. Any personal information provided for the purposes of processing and delivering your order will be handled in accordance with our Privacy Policy. Data will be used exclusively to facilitate your order and delivery, and never shared beyond what is necessary to carry out our services.
All content on our website, including images, text, logos, and designs, remain the intellectual property of Flowers Bexley or our licensors. No part of the website may be reproduced without our prior written permission.
If you have a complaint regarding your online flower delivery or any aspect of your interaction with Flowers Bexley, please contact us directly so that we can address your concern. We aim to resolve all issues promptly and fairly.
We reserve the right to update or amend these Terms at any time. Any changes will be posted on this page and will take effect immediately upon posting. Continued use of our services after such updates will constitute acceptance of the revised Terms.
These Terms & Conditions, and any disputes arising in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any claims or disputes relating to these Terms or your use of our flower delivery services.
15.1 Entire Agreement: These Terms constitute the entire agreement between you and Flowers Bexley regarding the sale and purchase of our products online.
15.2 Severability: If any provision in these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.
15.3 No Waiver: No delay or failure to exercise a right under these Terms shall constitute a waiver of that right.
These Terms & Conditions supersede all previous agreements and apply specifically to all customers ordering flower delivery across Bexley and the surrounding areas. By completing an online purchase, you acknowledge that you have read, understood, and accept these Terms in full.
Thank you for choosing Flowers Bexley for your online flower delivery needs in Bexley and beyond. Your satisfaction is important to us, and we are committed to delivering high-quality service and beautiful floral arrangements throughout our local community.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 18 Steynton Ave, Bexley, London, DA5 3HP.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Bexley, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Bexley.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
