At Flowers Bexley, our number one priority is the satisfaction of our valued customers across Bexley’s homes and businesses. As a local florist, we are dedicated to delivering the highest quality, freshest blooms directly to your door. Our “Fresh Flowers Guarantee” ensures that every single bouquet and floral arrangement reaches you looking vibrant, fragrant, and just-picked–from seasonal stems to special arrangements for every occasion.
We take great care in packaging and delivering our flowers, but if you receive an order that is damaged or not up to our freshness standards, please let us know as soon as possible. We kindly request that you report any damage or issues regarding the freshness of your flowers within 24 hours of receipt. To assist us in resolving the issue promptly, a photo of the arrangement may be requested to help us understand what happened and improve our services for the future.
Flowers Bexley stands behind every bouquet with our local Freshness Guarantee. Our flowers are sourced daily and arranged just before delivery to ensure maximum longevity. We guarantee your flowers will arrive fresh and last for at least 5 full days from the date of delivery, provided they are cared for according to our supplied instructions. Should your flowers fail to meet this standard, please contact us promptly and we’ll be happy to help.
Your complete satisfaction is important to us. In the rare event your flowers arrive damaged or are not as expected, you will be offered a choice between a full refund or a replacement arrangement, whichever you prefer. If you opt for a replacement, we will prioritise its delivery at the earliest possible convenience to ensure you receive your flowers in fresh, perfect condition. Please note that in some cases, a collection of the original arrangement may be organised as part of our feedback and improvement process.
We strive for service excellence with every delivery, every time. However, if you are unhappy with any aspect of your experience with Flowers Bexley, we encourage you to raise your concerns directly with our team. To make a complaint, please contact us using the details provided on our website. Include your order number, delivery address, and a clear description of your issue. Our team will investigate all complaints thoroughly and do our utmost to resolve your concerns in a fair and timely manner. You can expect a response and proposed resolution within 48 hours of sending your complaint.
As a trusted local florist in Bexley, we are committed to delivering outstanding floral products and exceptional customer service to our whole community. Whether you are gifting blooms, decorating an event, or brightening up your business, Flowers Bexley is here to make sure you always receive fresh, beautiful flowers and the attention you deserve.
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